About
Daniel Evans

I am a Technical Support professional with over 12 years of experience combining systems troubleshooting, technical communication, and hands-on problem solving. I began my career in broadcast media, where diagnosing hardware, software, and live production issues under strict deadlines was part of daily operations. That experience developed my ability to quickly isolate root causes, implement reliable solutions, and communicate clearly in high-pressure environments.

In 2021, I transitioned fully into IT and technical support, expanding my technical foundation in system administration, networking, and software environments. Most recently at Rightworks, I resolved 20 or more support cases per day across more than 100 financial and business applications, including QuickBooks Desktop, UltraTax, and Microsoft 365. My responsibilities included Active Directory management, Remote Desktop onboarding, network diagnostics, browser-based troubleshooting, software deployment, and detailed case documentation within Salesforce. I regularly collaborated with cross-functional teams to resolve escalated, multi-system issues while maintaining strong customer satisfaction ratings.

Alongside my support work, I have continued developing skills in JavaScript, Python, SQL, HTML/CSS, and AWS infrastructure. I am particularly interested in improving system reliability, automating repetitive processes, and understanding how applications function at both the user and infrastructure levels.

I am currently seeking a Technical Support Engineer role where I can contribute strong troubleshooting expertise while continuing to grow toward deeper involvement in systems engineering, automation, and software development.

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